Mattress Mill Comfort Guarantee and Warranty

Comfort Guarantee

Zippered models

  • 120 Day Comfort Guarantee
  • Discounted comfort layer purchases available
    • $75 each layer for Prestige and Preference models
    • $150 each layer for Gold, Platinum, and Latex 3 models
    • Layers come in either split-Queen, split-King sizes, or split-Cal King sizes
  • Within the first 120 days, you can swap once to a different model (the full price of your current mattress will apply, minus any restocking fees).
  • Customer can return the mattress for a refund.  Original purchase price minus $300 restocking fee and any transportation charges.
  • Spring Core or panel changes will be at a charge.
  • Exchanges do not re-start the Comfort Guarantee timeframe.
  • See Comfort Guarantee card for full details.

Sewn up models

  • 120 Day Comfort Guarantee
  • Can exchange the mattress once for a $ 50 charge. (Exchanges do not re-start the Comfort Guarantee timeframe.)
    Or
  • Customer can return the mattress for a refund.  Original purchase price minus $150 restocking fee and any transportation charges.
  • See Comfort Guarantee card for full details.

General Information

  • Custom products of any kind are not returnable or exchangeable.  This may include standard sizes that are rarely sold in certain models.
  • Size changes are not covered by the Comfort Guarantee.
  • Non-Comfort Guarantee/Warranty comfort layers or panel changes are not returnable and do not re-start any Comfort Guarantee or Warranty timeframes.
  • Box Springs can be returned or exchanged within 90 days of the original purchase.  35% restocking fee applies.
  • Mattress Toppers can be returned within 30 days of the original purchase.  35% restocking fee applies.
  • Pillows can be returned within 30 days of the original purchase.  35% restocking fee applies.
  • Adjustable bases are not covered by the Comfort Guarantee and are not returnable or exchangeable.

Warranty Information

The Mattress Mill 10-Year Limited Warranty protects your mattress over its expected life span. Please contact Mattress Mill if you have any questions about your product that are not outlined here.

  • Replacement Costs
    • Mattress Mill will cover 100% of component replacement or repair costs within the first seven years of this warranty, as determined by the original purchase date.  Replacement costs will be prorated in the final three years of the warranty.  Transportation costs are not covered.
  • Body Impressions
    • Impressions confirmed to be ¾” or more are covered by this warranty.
    • Natural impressions will appear on your mattress, and this is considered normal wear and not a product defect.
  • Defects
    • Mattress Mill shall be responsible for replacement or repair of products with manufacturing defects, exclusive of transportation costs.
    • If identical materials are not available at the time of repair or replacement, similar materials will be substituted.
    • Interpretations of comfort level by the purchaser, while not considered to be a defect in manufacturing, may be addressed by a change in cushioning materials (see Comfort Guarantee).
  • Box Spring
    • For the full warranty to apply, a new mattress is required to be purchased with a new box spring or placed on a platform frame.
  • Frame
    • Platform frames or metal frames require center support to the floor on Queen & King models. Platform frame slat spacing greater than 3” requires additional slats, or a solid protective layer between the platform frame and the mattress.
  • Adjustable Bed Base
    • Adjustable bed bases will be covered under the same warranty as our mattresses. Mattress Mill stocks key replacement parts.
  • Significant Soiling, Odors, or Damage
    • For staff safety and health reasons, Mattress Mill reserves the right to not perform warranty service in such cases.
  • Mold
    • Mold growth within a mattress is the result of environmental conditions unrelated to the materials used in mattress construction. Mold issues of any kind are not covered by this warranty.
  • Original Owner
    • The warranty is valid only for the original buyer from the original purchase date, with proof of purchase. Replacement does not extend the warranty timeframe.
  • Authorized Repairs Only
    • For the full warranty to apply, only Mattress Mill personnel are authorized to repair or alter a mattress, foundation, or any related components.

Proper Care of Your New Mattress Mill Mattress

  • Your new mattress will serve you well if you maintain it properly. Regular wear is minimized when you maintain your mattress consistently. For full warranty coverage, regular maintenance is required. Regular maintenance consists of flipping and rotating your mattress (or the comfort layers) once a year.
  • Please talk to us. If you have any questions, we are more than happy to discuss it with you to assist in your understanding of the maintenance process.
  • Contact us for the annual free maintenance reminder via text.
    • $40, plus delivery fee, in person maintenance options available

Procedure to Obtain Warranty Service

  • If a defect does present itself, the following procedure should be followed:
    • Contact Mattress Mill customer service via email, with the name the mattress was originally purchased under, at:
      Customerservice@MattressMill.com, or call 406.586.4525.
      Proof of purchase is required.
    • Provide information that may be helpful in finding a solution. We especially appreciate photographs sent via e-mail to help diagnose the problem. We may also need to schedule a product checkup the next time we are in your area.
    • If need be, arrange for a possible return or repair of product. Transportation and packaging costs may apply.

E-mail us at customerservice@mattressmill.com or give us a call at 406-586-4525